FAQ's - Fine Abstract Art Gallery

 

FAQS

Below are some common questions and answers. If you still have questions contact us.


General Information:
  • What is the difference between Original Paintings, Canvas Prints and Poster Prints?
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    Original Paintings are 100% hand painted on canvas. I use acrylic, oil paints and other mediums to add plenty of texture.
    Canvas prints are the result of images printed on canvas and have no texture. We use wide format professional giclee printers.
    Poster prints are the result of images printed on heavyweight high quality archival photo paper. We use wide format professional giclee printers.

  • What is the difference between Stretched Canvas and Unstretched Canvas?
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    Stretched Canvas is where the canvas wraps around the sides, stretcher bar or strainer bars, and decorative frame is not needed.
    Unstretched Canvas is where the stretcher bar or strainer bars are missing and the artwork needs to be either stretched or framed in other to be hung.

  • Are your paintings originals or prints?
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    All my paintings are originals. Prints of most paintings are available as Fine Art Poster and Giclee Canvas Prints.

  • Do you include a Certificate of Authenticity?
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    Yes, every Original Painting includes a Certificate of Authenticity signed by me, embossed with my logo and includes a Fine Arts Registered Number.

  • Are the staples on the side or the back?
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    The staples are on the back. The borders of the canvas are painted, so you don't need decorative frame. However, if you prefer, you can have it framed.

  • What is an "Oversized" Painting?
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    It is a painting larger than 40"x30" on a single canvas, that if shipped flat, carriers would usually charge an adittional fee for shipping.

  • What is the difference between Gloss and Matte Varnish?
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    Glossy Varnish tends to richen the colors, is very shiny, and has the highest reflectivity. Matte Varnish has no sheen, creates less glare, and colors are dull. I usually add one or two coats of glossy varnish to all original paintings and one coat to canvas prints. However, if you prefer a matte finish look, please contact me before purchasing the artwork and I’ll be glad to add matte varnish for you.

  • Do canvas prints have texture?
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    No, canvas prints don't have any texture. However, if you wish, I can add few paint strokes to the canvas (embellishment) upon request.

  • Why do some Paintings have a link: "Contact Us"?
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    Because they are being exhibited in a show or gallery or they are on hold for an upcoming event. If you are interested in the artwork, please contact me and I will provide you with information about the painting, and how to buy it.

  • Which mediums and chemicals do you use to create your original paintings?
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    I mostly use acrylics and sometimes pastels and oils (professional grade). Other mediums like molding or modeling pastes and gels are also applied to some of my artwork. I use high gloss varnish to protect the paintings for years. Some amount of mineral spirits, turpentine or turpenoid can be found on most of my paintings. If you are allergic to any of these mediums and/or solvents, please contact us before purchasing the artwork. For more information click on Safe Handling Tips.

  • Are the borders of the canvas painted?
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    All Original Paintings have painted borders. Sometimes the painting continues on the sides of the canvas and in other cases the borders are painted with a solid color like black or dark brown, depending on the artwork. If you need information about the borders of a particular painting, contact us any time.

  • Can you make a custom Painting for me?
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    Yes, I accept commissions for custom Paintings. You may select a painting and the colors you are interested in. I will paint an original from scratch based on your request. Remember, each original is unique, and never an exact duplicate of another. For information about how to order, click on Commissions.

  • What unit of measure do you use for your artwork dimensions?
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    We use inches (ex. 40"). To convert to a different unit, for example, inches to centimeters, click on the Length Converter.

  • How do I ensure that my paintings will last?
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    Original paintings have at least one coat of varnish to protect against dust, UV light, etc. As long as you treat your painting as fine art, avoiding extreme temperatures, humidity, etc., your painting will last for years in its original condition. For more information, visit Fine Art Care Guide.

  • Is the image the exact artwork I will receive?
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    Yes, for original paintings. No, for printing products such as canvas, posters, cards, accessories, etc. Since we print on demand, images are for reference only.

  • Will the colors match what I see on my monitor?
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    Photos are taken with a high resolution digital camera to ensure accuracy. However, colors vary from monitor to monitor. If you need an exact color match, you can purchase a small poster print or contact us for color information.

  • If I need more Information or I have a question, how can I contact you?
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    For further information read the terms, or contact us.

Buying:
  • What do you include with the purchase of an Original Painting?
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    We include the Certificate of Authenticity, general information about the artwork, tips to display, preserve, handle and hang paintings. Stretched paintings are supplied with the appropriate hardware.

  • What happens when I click "Pay Now"?
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    You will be directed to a secure PayPal check out site. PayPal uses SSL technology which guarantees a safe purchase transaction. You do not need to have a PayPal account to purchase, you only need your credit / debit card or bank information to purchase the artwork. PayPal protects the buyer's information with industry-leading security and fraud prevention systems, and the buyer's financial information is not shared with the seller. Once your payment is complete, you will be emailed a receipt for the transaction.

  • What are my payment options?
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    Master Card, Visa, American Express, Discover, Bank Withdrawal through PayPal. For more information, visit Paypal.

  • How safe is the information I give you?
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    Very safe! We do not rent, trade or share your personal information with any third party. Your privacy and satisfaction is very important to us. We do not collect any debit, credit card, bank account or any other payment information since the checkout process is made through PayPal. The only information we receive from PayPal is the buyer’s name, email and shipping address for contact and delivery purposes. PayPal protects the buyer's information with industry-leading security and fraud prevention systems.

  • How do I change quantities or cancel my order?
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    Click on "View Cart" or shopping cart icon at the top of the website. You will be able to change the quantity or remove your item(s). Please note that once an order has begun processing or has shipped, the order is no longer editable. You can always contact us for additional help.

  • How do I track my order?
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    After your order has been processed. We will send you an email with your order and shipping information. You will be able to track your item visiting the carrier web site (USPS, UPS, Fed Ex, etc) and check your status.

  • What does it mean to "Make an Offer"?
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    It means that you can name your best price, negotiate, or make an offer to me on any artwork available. The offer is a legally binding commitment stating that you will buy the artwork for an agreed-upon price. Send your best price through the Make an Offer form. If your offer is accepted, we will send you an email with the link to purchase the artwork that has to be paid within three days. After the third day, your offer will be canceled unless you contact us to let us know when you expect to make the payment. In most cases, we will accept your offer or, if not, you may receive a counteroffer. From there you can either accept it or place another counteroffer of your own.

  • Why does the "Make an Offer" button not work for some paintings?
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    Because you can only "Make an Offer" on the retail price of an item. So, if the painting has a "Promotional Price" or is "On Sale", the "Make an Offer" button won't work.

  • What is the difference between buying prints directly from Carmenguedez.com versus buying from your partners?
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    Every canvas and poster print ordered directly from Carmenguedez.com is carefully inspected, includes a Certificate of Authenticity (signed and embossed by Carmen Guedez), and is more affordable compare to our partners (including free shipping). However, since we do not do stretching or framing, we can only ship prints rolled in tubes. Through our partners, you can purchase a wider variety of ready to hang - prints, framed, metallic prints, greeting cards, and other products. As far as we know, our partners provides excellent quality products using our high resolution images. If for some reason, you have a bad experience with any product purchased from any of our partners, please let us know and we will take actions immediately.

Coupons / Gift Certificates:
  • Why the Coupon Code is not working?
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    Original Paintings with item #/SKU that start with PR may not be eligible for discounts and coupons (ex. "Old Country" painting, item #PR00050). Also, if a product is already "On Sale", any other discount or coupon will not apply. These promotional codes usually apply to original paintings with retail price only and not to printing products such as canvas and posters (unless it is otherwise stated).
    Only one code may be used per transaction. If you still have problems with the coupon, please contact us and we will try to fix it as soon as possible.

  • How do I redeem a Gift Certificate?
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    Select your favorite original painting, print or any other merchandise, click on "Add to Cart", enter the certificate number under "Promotions & Discounts" and click on "Update Cart". Gift Certificates are non-refundable and may not be redeemed for cash. Gift certificates are valid for one year after date of purchase. Only one code may be used per transaction. Promotional discounts or coupons cannot be used to purchase Gift Certificates. Gift certificates do not accrue maintenance fees and can be cancelled within 7 (seven) days of the purchase date. Your purchase or use of a Gift Certificate constitutes acceptance of www.carmenguedez.com terms.

  • How do you deliver Gift Certificates?
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    We can only mail gift certificates to a physical address. We cannot email the code.

Giveaways / Contests:
  • Are your giveaways/contests only open to United States residents?
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    No, but international winners are responsible for shipping and handling.

Shipping / Taxes / Duties
  • How are the Paintings Packaged?
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    Each Artwork is carefully packaged in a custom size corrugated box with additional protective material such as polyfoam and/or bubble wrap depending on the painting. Some oversize paintings (for example 48" x 36" - one single canvas) may be shipped rolled in a sturdy tube. International shipping: paintings larger than 20" x 24 will be shipped rolled in a sturdy tube.

  • How are the Prints Packaged?
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    All Prints are shipped rolled in a sturdy tube.

  • Do you ship to my country?
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    We ship Worldwide! It takes aprox. 5-15 days plus your local custom's time for international shipping depending on destination. We are not responsible for shipping delays or omissions caused by the carrier or your country's customs. In some cases we cannot ship to certain countries due to customs regulations. For more information, click on international shipping.

  • How much is the Shipping and how long it will take?
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    Shipping is FREE to the Continental US. For other countries is also FREE under certain conditions (click on the shipping table for more information). Insurance, Tracking number and Signature confimation is required for most shipments. Handling time is usually 2 - 3 business days. Domestic shipping is usually 5-7 days depending on carrier and destination. Please note that during Holidays, your order may take slightly longer to process due to busy season. PO Boxes, APO, FPO or DPO are not accepted.

  • Will you notify me when my order has been shipped?
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    Yes, we will email you with the carrier information and tracking number after the item has been shipped.

  • Will multiple items be shipped together?
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    Yes! they will, if possible.

  • Who is responsible for taxes and duties costs?
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    Import duties, taxes and charges are not included in the item price or shipping charges. Buyer accepts responsibility for all taxes and duties costs - for the US and Canada "Original Artwork" is duty FREE. Please check with your country's customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering shipping company or when you pick the item up. We do not mark the merchandise value below value or mark items as "gifts" as it is illegal according to US and International Government regulations.
    North Carolina Residents pay Sales Tax.

Returns / Refunds:
  • What if I am not happy with the artwork when I receive it?
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    If you don't love it, return it! Please contact us to let us know. Read our refund policy for more information.

  • What if the Painting was damaged during the shipping process?
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    If your work of art is damaged during the shipping process, please retain the box/tube, artwork, all packaging materials and documents, as they will be needed to process the insurance claim with the shipping company. Contact us as soon as possible. For more information, click on our return policy.


CGUEDEZ Modern Abstract Art and Original Abstract Paintings Online Gallery would like to thank our happy customers, corporate and private collectors in the: Uk, Australia, Canada, Sweeden, Slovakia, Netherlands, Belgium, Norway, Denmark, Japan, Finland, Mexico, Uruguay, Venezuela, Spain, Philippines, Singapore, and in the US: NC, NY, NJ, WI, FL, TX, CA, MI, MO, MS, CT, CO, DC, IL, SC, KS, KY, VI, MD, MN, AZ, AR, UT, TN, IA, WA, MA, NE, ID, NV and PA. I cannot thank you all enough for supporting my art! - Carmen