All Sales are Final! Returns or exchanges will be accepted within 7 days of you receiving the artwork. If you are unhappy with the item and would like to return or exchange it, please contact us immediately and make sure it is packed and returned in the same condition, with all the documents included in the box/tube, and insured. The artwork must be in its original condition. You are responsible for all related costs, including cost for shipping the package to you, and cost of shipping back your order to us. You must return your artwork first before the other one is shipped to you.
Before you send the item back, contact us for a return address and packing/shipping procedures. Artwork must be shipped with a tracking number, and preferably insured and with signature confirmation. In case of a loss, we are not responsible for it.
We don't refund shipping costs if your shipment is unclaimed or returned to us for any reason. Even if we provided free shipping, there is a shipping cost associated to your product that will be deducted from your refund.
If your work of art is damaged during the shipping process, please retain the box/tube, artwork, all packaging materials and documents, as they will be needed to process the insurance claim with the shipping company.
Claims must be properly filed within 5 days with the delivering carrier online or at your local post office. Inspect the shipping carton for holes, crushed corners. Be prepared to describe the damage in detail. Carrier may request digital photos of the tube/box, damaged item, box manufacturer’s certificate (usually a round seal) and of all packaging materials to help expedite a claim.
If the outside box/tube looks severely damaged, if possible refuse the shipment, take pictures of the box/tube and content to record any damage, and request the driver to note all the details. Damage or loss incurred during shipping is the delivery company's responsibility. In the event that damage does occur to your artwork, contact us as soon as possible.
If any unclaimed, undeliverable, rejected, or refused packages were returned to us, 20% restocking fee will be deducted from your refund, and any promotional discounts (including free shipping) will be nullified, and it will be charged at the time of return.
We are not responsible for shipping delays or omissions caused by the carrier or your country's customs. In case of damaged packages, you must file a claim with your local customs and/or carrier. If you would like to return, you are responsible for all related cost, including cost for shipping the artwork and additionally you may be charged for any duties, taxes, brokerage or custom fees associated with your order.