Faqs - Original Paintings or Prints?|Certificate of Authenticity?





		FAQ's - Fine Abstract Art Gallery

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	Below are some common questions and answers. If you still have questions please contact me.

	What happens when I click "Buy Now"? Can I place a bid on any Painting? Why do some Paintings have a link: "Contact Artist"? Are the paintings originals or prints? Is a Certificate of Authenticity included? Are the staples on the side or the back? Are the borders of the canvas painted? What are my payment options? How safe is the information I give you? Will you make a custom Painting for me? How is the Painting packaged? How much is the Shipping and how will my order be shipped? Will you notify me when my order has been shipped? Will multiple items be shipped together? How do I ensure that my paintings will last? Who is responsible for the taxes? Will the colors match what I see on my monitor? What if I am not happy with the art when I receive it? What if the Painting was damaged during the shipping process? If I have a question, how can I contact you?




















		What happens when I click "Buy Now"? You will be directed to a secure PayPal check out site. PayPal uses SSL technology which guarantees a safe purchase transaction. You do not need to have a PayPal account to purchase, you only need your credit / debit card or bank information to purchase the artwork. PayPal protects the Buyer's information with industry-leading security and fraud prevention systems, and the Buyer's financial information is not shared with the Seller. Once your payment is complete, you will be emailed a receipt for the transaction.

		Can I place a bid on any Painting? Some Paintings are listed on Ebay. If a Painting is listed on Ebay, you can either place bids (for auctions), buy it now or make an offer. You can find my paintings on Ebay searching by CGUEDEZ.

		Why do some Paintings have a link: "Contact Artist"? These Paintings do not show a price because they are probably being exhibited in a show or gallery. If you are interested, I can provide you with information about the painting, and how to buy it.

		Are the paintings originals or prints? Most of the paintings are originals. Prints are available for some of the original paintings as Open Edition for Giclee Paper Prints and Limited Editions for Giclee Canvas Prints. For more information, please visit print information.

		Is a Certificate of Authenticity included? Yes, every Original Painting includes its Certificate of Authenticity signed by me and embossed with my logo and includes a Fine Arts Registered Number.

		Are the staples on the side or the back? Only gallery wrapped canvases are used. The staples are on the back and the edges are painted. They do not need frame. However, if you prefer, you can have them framed.

		Are the borders of the canvas painted? All Original Paintings have painted borders. Sometimes the painting continues on the sides of the canvas and in other cases the borders are painted with a specific color depending on the artwork.

		What are my payment options? Master Card, Visa, American Express, Discover, Bank Withdrawal - Secure Online Shopping through PayPal. For more information, you can visit www.paypal.com.

		How safe is the information I give you? We do not rent, trade or share your personal information with any third party. Your privacy and satisfaction is very important to us. We do not collect any debit, credit card, bank account or any other payment information due to the purchase process is made through PayPal. The only information we receive from PayPal is the Buyer’s name, email and shipping address for contact and delivery purposes. PayPal protects the Buyer's information with industry-leading security and fraud prevention systems. For more information, visit www.paypal.com.

		Will you make a custom Painting for me? Yes, I accept commissions for custom Paintings. You may select a previous Painting and colors you are interested in. I will paint an original from scratch based on your request. Remember, each original is unique, and never an exact duplicate of another. For information about how to order, click on commissions.

		How is the Painting packaged? Each Artwork is carefully packaged in a custom size corrugated box with additional protective material such as polyfoam and/or bubble wrap depending on the Painting.

		How much is the Shipping and how will my order be shipped? Shipping is free within the USA and Canada. For other countries, you can click on "Calculate Shipping" or contact me for a Shipping rate before buying the Painting. Insurance, Tracking number and Signature confimation is included with all shipments. Handling time is usually 2 - 3 business days.

		Will you notify me when my order has been shipped? Yes, I will email you with the tracking number after the painting has been shipped.

		Will multiple items be shipped together? Yes, they will if possible.

		How do I ensure that my paintings will last? Original paintings have two or three coats of varnish to protect against dust, UV light, etc. As long as you treat your painting as fine art, avoiding extreme temperatures, humidity, etc., your painting will last for years in its original condition.

		Who is responsible for the taxes? Buyer accepts responsibility for all taxes and duties costs - for the US and Canada Artwork is duty FREE. Import duties, taxes and charges are not included in the item price or shipping charges. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering shipping company or when you pick the item up. North Carolina Residents pay Sales Tax.

		Will the colors match what I see on my monitor? Photos are taken with a high resolution digital camera to ensure accuracy. However, colors vary from monitor to monitor. If you need an exact color match, please contact me.

		What if I am not happy with the art when I receive it? Returns will be accepted within 7 days of you receiving the artwork. If you are unhappy with the item and would like to return it, please contact us immediately and make sure the painting is packed and returned in the same condition, with its Certificate of Authenticity, all the documents included in the box, and insured. The artwork must be in it's original condition. Buyer pays for return shipping. All funds minus shipping and handling, insurance and other expenses will be refunded upon return.

		What if the Painting was damaged during the shipping process? Please retain the painting and all documents and packaging materials, including the box, as they will be needed to process the insurance claim with the Post Office. In the event that damage does occur to your painting, please contact me as soon as possible.

		If I have a question, how can I contact you? You can either contact me through the “contact me” button on the left of each page, or emailing me at cguedez@carmenguedez.com.
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FAQ's - Fine Abstract Art Gallery